Monday, August 04, 2008

The Value of Customer Service

So today, Heather and I went to the Mall of America.  I must say that the place is HUGE!

We saw the world's largest underground aquarium ... We saw a huge lego display (where the Millienium Falcon kit costs $500!!!).  We ate dinner at (where else) Hooters, lunch at Bubba Gumps, and spent some money on some of our loved ones.

The greatest story of the day however, comes from the random custom embroidery guy.  You know ... the guy that makes custom embroidered hats at the little kiosk in the middle of the mall.

Well ... our guy sucked.  We had a vision for what we wanted.  A hat and a visor with canoe paddles and something commemorating our honeymoon in the boundary waters.  Needless to say the guy was less than helpful.  Could it have been a language barrier?  Possibly.  But he seemed more than able to help out the kid before us.  I chalk it up to lack of motiviation.  If this was HIS business, he probably would have been more apt to help us customize exactly what we were looking for.

Alas, we were foced to go to LIDS ... a chain hat store that also offers custom embroidery.  Not only were the two guys there able to get us what we wanted ... but they were also NICE.  Why shop at the local/little guy, if the big guy is nicer, faster, and more able to meet your needs.  This is the challenge to the little guy.  Add value, be flexible, and most of all ... be nice.

See the finished product below ... yeah we are dorks:

1 comment:

  1. those are friggin cute, and you guys are my favorite dorks :)